1.Our Commitment
Weare committed to protecting your privacy. We value the trust that you place inus by providing to us your personal data and we are committed to taking allreasonable precautions to protect your personal data from misuse and keeping itsecure by complying with all applicable data protection laws and regulations inChina, as amended from time to time. We regularly review this Privacy &Cookies and may revise it from time to time. Please read for more details onhow we collect, use, transfer and retain your personal data.
2.Provision of Your Personal Data
Youmay be asked to provide your personal data to us when purchasing our productsor using our services, website or mobile applications. You are not required toprovide the personal information that we request, but we may not be able toprovide you with our products or you may not be able to login to our website ormobile applications without those information.
3.TheTypes of Personal Data We Collect
Thetypes of personal data we collect may include:
(a) your name, telephone number, email address, home, mailing, billing ordelivery address, your day and month of birth, your payment and credit cardinformation and other personal data you voluntarily provide to us; and
(b) IP address, real-time geographic location data, browser settings,browsing records and other internet log on information of your computer ormobile device.
4.Purposes of Collection
Yourpersonal data may be used for one or more of the following purposes(“Purposes”):
(a) communicating with you;
(b) verifying your identity and any accounts you have with us;
(c) other marketing, promotional or corporate programs that youparticipate in;
(d) processing your orders for products you place with us (includingmaintaining your shopping cart on our website, billing and payments);
(e) handling and responding to your inquiries, suggestions or complaints;
(f) developing new products;
(g) conducting customer surveys;
(h) conducting data, research, statistical and behavioral analysis tohelp us better understand you and to improve our services and products;
(i) customizing our website and its contents to your particularpreferences;
(j) with your consent, conducting direct marketing activities; and
(k) any other purposes directly related to any of the above purposes.
5.Transfer of Personal Data
Wemay disclose or transfer your personal data to any third party serviceproviders, whether within or outside China, as necessary on a need-to-knowbasis to fulfill any of the Purposes or process your personal data. We may alsodisclose or transfer your personal data to any other party when we believe suchdisclosure or transfer is required for legal or regulatory reasons orwhere it is necessary to protect our interests (as permitted by law).
6.Retention of Personal Data
Wewill retain your personal data for as long as it is necessary to fulfill thePurposes for which the personal data is to be used and delete any of yourpersonal data that we have stored as soon as reasonably practicable, subjectto, or where otherwise required by law or permitted by law.
7.Direct Marketing
Weintend to use your personal data for direct marketing including:
(a) marketing our products, activities, contests, promotional offers(benefits and privileges), special events and any other information which wethink may be of relevance, or sending out free product samples;
(b) marketing products, activities, contests, promotional offers (benefits andprivileges) and special events of our vendors, business partners or third partyservice providers; and
(c) conducting researches and evaluation.
Such marketing activities may be provided to you in various methods inaccordance with the personal data you provide to us, including advertisement,postal mail, telephone call, email, text or messages on your mobile devices.
We will not use your personal data for direct marketing activities unless wehave received your consent (which includes an indication of no objection). Youmay partially or entirely opt-out of receiving information in relation to thedirect marketing activities by indicating your preference where appropriate orrequest us to change your preference (without any fees), at any time bycontacting our Customer Service Representative as set out below under “FurtherInformation” or the unsubscribe link provided.
8.Protection of Information
Toprotect your personal data while you are using our website, we usesophisticated encryption technology and secured servers to keep your personaldata safe. All your ordering information is protected during transmission byusing the Secure Sockets Layer, which encrypts the information that you inputso that it cannot be read in transit. Other security measures includerestricting access to personal data to employees who have a need to use thedata and who have been trained to handle such data properly and observeconfidentiality. No unauthorized access will be allowed.
9.Cookies
Weuse cookies to automatically collect information about you when you visit ourwebsite (such as the type of the internet browser and operating system you areusing and the domain name of your internet service provider). Cookies are smallpieces of information that your web browser stores on your computer when youvisit a website. Our cookies identify your computer to us and allow us topersonalize your shopping experience and recognize you when you return.Information collected from these cookies may be used for the Purposes.
Most browsers automatically accept cookies. You may choose to disable cookieson your computer by changing your browser’s settings. If you disable cookies,you may not be able to use all features and services offered on our website.
10.Websites of Third Parties
ThisPrivacy & Cookies only applies to us and our website, but not to any otherthird parties (including any websites maintained by them). When you click onlinks and/or ad banners that take you to either third parties’ websites orwebsites of companies associated with us, you will be subject to the privacypolicies of those parties. Whilst we support the protections of privacy on theinternet, we do not accept responsibility for any actions taken by thirdparties outside our web domain.
11.Rights of Access and Correction
Youhave the right to request access to, and the correction of, your personal dataheld by us about you. If you wish to access or correct your personal data,please contact our Customer Service Representative as set out below under“Further Information”. We will verify your identity before handling your requestand a reasonable administrative fee may be charged for complying with suchrequest.
12.Changes to Privacy Policy
Wemay change this Privacy & Cookies from time to time by posting the updatedversion of the Privacy & Cookies on our website (http://www.kj.lugangwool.com/).We encourage you to visit frequently to stay informed of our most updatedversion.
13.Further Information
•If you have any questions regarding this Privacy & Cookies, please contactour Customer Service Representative:
• by telephone: +86-0512-58350228 (during business hours: Monday to Friday, 9:00 amto 5:30pm)
• by e-mail: shenlan@lugangwool.com or by mail: Jiangsu Lugang Science &Technology Co., Ltd, Luyuan Industrial, Tangqiao Town, Zhangjiagang City,Jiangsu Province, China
Incase of discrepancies between the English and Chinese versions, the Chinesversion shall apply and prevail.
